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Service
Dear customers,
We would like to inform you about an important change in the process of ordering service interventions.
In order to assist you as quickly and efficiently as possible, we have launched a new web form for ordering service interventions.
From 7.7.2025 onwards, please submit all new requests exclusively via this form.
You can find it on the original page as a link under the button.
Service orders can no longer be placed by phone or email.
Thank you for your understanding and we hope that the new method will make it easier for you to make requests and speed up processing. We are of course at your disposal in case of any uncertainties.
Yours sincerely,
The Service Department team of GIGA, spol. s r.o.
NONSTOP SERVICE, 24 hours a day, 365 days per year, including day-offs and bank holidays.
This is offered by GIGA to all its customers together with each its product as a standard of warranty and after-warranty services.
We cover and flexibility react to the customers requirements all around the Czech Republic.
We perform service from the service center of GIGA in Příšovice or GIGA montáže, s.r.o. in Ostrava.
Quick delivery of spare parts.
The main storehouse of spare parts for bridge cranes and hoist sis in the production plant in Příšovice, a store house of usual spare parts is also in the service center in GIGA montáže, s.r.o. in Ostrava.
Accessibility, promptitude and quality of fulfilment of service operation
Service is performed by trained employees with well-equipped service vehicles; a technical assistance and service from main suppliers are also provided.
Individual service program (a service agreement) can be concluded for GIGA lifting equipment which is run, for example, in non-stop production mode, in complicated operation environment, when this equipment is used as a part of technological process, etc.